Travel Helper Q&A

Book, ride, and explore — your little helper has it covered!

 

Room Check

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🆀 Any rooms available?
🅰 Please visit our official booking site, enter your dates and guests, then click ➡️“Quick Search”If rooms are available, you can book online.

    If it shows“Waitlist,”you may submit a waitlist request.

   ⛧ If confirmed within 48 hours, you’ll receive a payment email

 

Stay Deals

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🆀 Any special deals?
🅰 Hop onto our booking site, choose your dates and guests, then tap➡️“Quick Search” If there’s a deal that fits your stay, it’ll pop up for you to pick! 

 

Room Types

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🆀 What room types do you have? ✨
🅰 We have 4 lovely room collections: Discovery, Discovery Hotel, Villa Series, and Four Seasons Penghu Bay(family rooms) Views may include

    garden view or harbor view.

   ⛧ Please check our Room Guide for more details.

 

Shuttle Service

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🆀 Do you offer a shuttle service? 🚐
🅰 Yes! We provide a free scheduled shuttle between the hotel and airport for individual travelers. Please reserve at least 3 days before arrival,

    as seats are limited. If no reservation is made, shuttle times will depend on same-day availability. 

    (Not available for group, travel agency, or third-party bookings.)

   ⛧ For early booking, please visit our Contact Us page and leave your details

 

Taiwan Tourist Shuttle – Penghu Airport Line

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🆀 What if I didn’t book the hotel shuttle or my reservation doesn’t include it?
🅰 No worries!  The Penghu Government offers a scheduled shuttle service. You can take the “Taiwan Tourist Shuttle – Penghu Airport Line”

   (runs every 40 minutes).

  ⛧ Pick-up / Drop-off Point: Nanhai Visitor Center (Discovery / Yaling Stop) ✨
 👉 Check location on Google Maps   Located on Beichen Street, near Pier 3 Duty Free Plaza, on the right side of the main entrance

      (near the traffic lights). 

 

Travel Tips 🌊

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🆀 When is the best time to visit the“Moses Split Sea”?
🅰 You can walk across to the little island during low tide only and enjoy the beautiful views. Be sure to check the tide schedule before you go, so you

   don’t miss it! 

   ⛧ Check the tide table here Moses Split Sea Tide Schedule 

 

Where to Go? 👟

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🆀 Besides island hopping, where can I explore on the main island?
🅰 Penghu’s main island has two fun routes: North Loop & South Loop. We recommend taking a full day to explore, relax, and enjoy local food! 

    ⛧ Check out the must-visit spots here North & South Route Guide 

 

Island Hopping Ports 🛥️

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🆀 Where are the island-hopping ports?
🅰 Here are the main departure points:

    East Sea – Qitou Visitor Center   No.16-5, Qitou Village, Baisha Township  ☎️ 06-9931527

    South Sea – Nanhai Visitor Center   No.25, Xinying Rd., Magong City  ☎️ 06-9264738  (Right across from the hotel entrance 😉)

    North Sea – Beihai Visitor Center   No.37-4, Chikan Village, Baisha Township  ☎️ 06-9933082 

 

Parking Info 🚗

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🆀 Is parking free?
🅰 Yes! Free parking is available for individual guests (1 car per room). (Not available for group or travel agency bookings.)

    Please provide your full license plate number at the front desk during check-in to ensure smooth access.

   ⛧ Hotel parking (B1) is available with priority for guests

   🚩 For heavy motorcycles, parking is only available at the outdoor lot behind the hotel park (for safety reasons)

       Parking spaces are limited and cannot be reserved. Thank you for your understanding! 

 

Car Rental 🚗

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🆀 Do you have a car rental service?
🅰 There’s a partner rental service at our 1F lobby. They can help with car rental, tour info, and ticket bookings.

    ⛧ Feel free to contact them directly Travel & Car Rental Service 

 

About Penghu 🌤️

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🆀 How’s the weather in Penghu?
🅰 Peak season (Apr–Oct): Hot and sunny ☀️ It cools down in the evening.

    Off-season (Nov–Mar): Mild and breezy ☁️ It gets cooler after sunset.

    ⛧ Check the weather forecast here Central Weather Administration 

 

🆀 What should I wear in Penghu? 👕
🅰 Peak season: Light clothes, short sleeves, plus sun protection like a light jacket and cap 🧢

    Off-season: Long sleeves + a warm (windproof) jacket and a scarf 🧣

    ⛧ Forgot something? No worries—you can shop next door at Pier 3 Duty Free Plaza 😉

 

Penghu Festivals 🎆

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🆀 When is the Fireworks Festival?
🅰 It’s held from mid-April to late June each year. Fireworks are mainly set off at Guanyinting in Magong City, with some shows on nearby

    islands like Jibei, Qimei, and Wang’an. 

   ⛧ Check the latest updates Penghu Government Tourism News

 

🆀 When is the Light & Music Festival? 
🅰 It runs from August to November each year, featuring different light art themes and live performances. The event takes place at Guanyinting Park,

    Magong City. (There are also food trucks and small markets to explore! )

   ⛧ See more events Penghu National Scenic Area – Events

Cancellation Policy 💬

We know these long rules can be hard to remember, so here’s a quick guide! 😊This policy applies only to bookings made via our official website or by phone. For other booking platforms, please contact them directly for cancellation details.

 

 

Cancellation Rules (Based on Taiwan Tourism regulations)

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 14 days or more before arrival: 100% refund

 10–13 days before: 70% refund

 7–9 days before: 50% refund

 4–6 days before: 40% refund

 2–3 days before: 30% refund

 1 day before: 20% refund

 Same day / No-show: No refund

 

Website Booking Cancellation

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🆀 How can I cancel my booking made on the official website?
🅰 Please go back to your confirmation email and locate your reservation number. At the bottom of the email, find the “Cancel Booking” section.

  ➡️ Click “Cancel Booking” and fill in the required details to complete the process ✨